Privacy policy
How Darwin handles account information, website conversations, and connected services.
1.Who operates Darwin
Darwin is operated by Super Signal LLC ("Darwin," "we," or "us"), 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States. This policy covers our website and app. Questions or privacy requests can be sent to ari@meetdarwin.ai. When a customer installs Darwin on its own website, that customer decides which information its assistant collects and is responsible for its own visitor privacy notice. Darwin processes those conversations to provide the service to that customer.
2.Information we collect
Account information includes your name, email, workspace, authentication records, selected plan, and billing status. Website-assistant data includes the pages and documents you provide, assistant settings, visitor messages, contact details a visitor submits, details carried by a personal link a customer sends, page and conversation events, and booking outcomes. Technical records help us operate, secure, and troubleshoot the service.
3.Google sign-in
If you choose Google sign-in, we use your basic Google identity, including your email address and profile information, to authenticate you and associate you with your Darwin account. Google identity information is stored through our authentication and account systems and used for account access and related service communications. We do not use Google sign-in data for targeted advertising or training general-purpose AI models. Google sign-in does not grant Darwin access to your Gmail messages or Google Calendar. Scheduling permissions are handled separately through the scheduling provider you connect.
4.How the information is used
We use information to create and protect accounts, build the assistant from your business information, answer visitor questions, arrange meetings, measure results, and test chat openings. We also use it to provide support, process payments, detect abuse, and meet applicable obligations. Customer-controlled settings and integrations determine which parts of the service run.
5.Personal links
A customer can send its prospects links that greet them by name in the chat. Such a link carries details the customer's email tool fills in, such as a name, company, job title and email address. When the prospect opens it, Darwin uses those details to greet them and fill in the booking form, saves them as a contact in that customer's workspace, and lets the customer's team know; the details are then removed from the browser's address bar. The customer supplies these details and is responsible for having a basis to use them.
6.Learning across customers
Unless you switch it off in Experiments → Settings, your tests also add to a pool we use to decide which kinds of openings to try first for every customer. All that leaves your workspace is a count: for each kind of page (pricing, comparison and so on) and each kind of opening, how many visitors saw one, how many started a conversation and how many got as far as booking a meeting or seeing times to book. Your copy, page addresses and anything about your visitors stay in your workspace, and we only use the pooled counts once at least three customers have added to them. Switching it off deletes your counts.
7.Service providers and integrations
Our infrastructure includes Supabase for authentication and databases, Railway for application hosting, Cloudflare for website delivery and monitoring, and Resend for account emails. Stripe handles payment details and subscriptions. Firecrawl processes website content for onboarding and knowledge imports. OpenRouter and the model providers selected through it process content needed for AI features. Connected scheduling and meeting services (Calendly, RevenueHero, Google Calendar and Google Meet, and Zoom) receive the information needed to arrange and verify meetings. The Darwin app for Webflow uses Webflow to install the chat on your site. Our documentation is hosted by Mintlify. Attio, our customer relationship manager, holds account details (workspace name and website, plan, usage totals, and the names, email addresses and roles of the people on the account) so we can support customers and manage our sales; it never receives anything from inside your workspace, such as your visitors, conversations or contacts.
8.Tools and AI assistants you connect
You can send your workspace's information to tools you choose: webhooks to your own servers, the REST API, Zapier and the apps you reach through it (such as a CRM, Slack or an email platform), and AI assistants such as Claude, ChatGPT or Cursor that you connect over Darwin's MCP server. Only an owner or admin can create an API key or allow an assistant, each one sees only what its access allows, and you can revoke it under Integrations → API at any time. Once information reaches a tool you connected, that tool's provider handles it under its own terms and privacy policy.
9.Analytics, advertising and referrals
On our own website and app (never through the chat on a customer's website), we use Google Analytics 4, loaded through Google Tag Manager from our own tagging server, and PostHog to understand how people use Darwin and to find errors. To measure our advertising, we send sign-up and purchase events to Google and to Meta through its pixel and Conversions API; what we send Meta includes a hashed email address and account identifier, the IP address and browser details. Rewardful records referral links and cookies so we can credit people who refer customers. When the chat on a customer's website fails, it reports technical details of the failure to us, not the visitor's messages. You can limit these through your browser's cookie settings and your Google and Meta ad preferences.
10.Payments
Payment information is entered through Stripe. Darwin stores billing references, subscription status, invoice references, and usage records; our application does not store your full card number. Verified bookings and outcome requests are used to calculate credits, included usage and billable usage.
11.Cookies and browser storage
The app uses cookies for authentication and workspace sessions. The website chat uses browser storage and identifiers to maintain conversation state and attribute activity and bookings: a random visitor ID in local storage and in a first-party cookie named darwin_vid on the customer's own domain, so a visitor is recognized across that site's pages and subdomains. A website owner should describe its use of Darwin in its own notice and apply any consent controls its visitors require.
12.Retention and deletion
We retain account and workspace information as needed to provide the service and maintain its security, resolve billing questions, and meet applicable recordkeeping obligations. Retention depends on the kind of information and its purpose; there is no single automatic expiry for all workspace data. To request account closure or deletion, email ari@meetdarwin.ai. We review verified requests, identify any information that must be retained, and explain the next steps. Backup copies may remain until they are replaced through the backup cycle.
13.Security and access
Darwin uses encrypted connections, authenticated access, workspace isolation, and restricted server access to protect information. Scheduling credentials are encrypted before database storage. Access is limited to the functions needed to run and support the service. No service can guarantee absolute security.
14.Your choices and requests
You can update assistant content and settings, disconnect scheduling integrations, and manage your subscription in the app. Contact ari@meetdarwin.ai about accessing, correcting, exporting, or deleting personal information. If you used a customer’s website assistant, contact that website owner first so the request can be matched to the correct workspace. We may need to verify a request before acting on it.
15.Your rights
You can ask us to show you the personal information we hold about you, correct it, delete it, export it, or stop using it for a purpose you object to. Write to ari@meetdarwin.ai and we will answer within 30 days. If you chatted with a Darwin customer's website assistant, that company controls your conversation data; ask them first, and we will help them respond. You can also complain to the data protection authority where you live.
16.Emails and your preferences
We send account, security, service, and billing emails needed to run your workspace. Optional setup guidance and product updates use your marketing preference. You can change notification preferences in the app or use the unsubscribe link in an optional email. Opting out of marketing does not stop essential account or billing messages.
17.Where information is processed
Darwin is operated in the United States and uses the service providers described above. Information may be processed in the United States and other countries where those providers operate. Contact ari@meetdarwin.ai for questions about your information, the providers involved, or rights available under the law that applies to you.
18.Updates to this policy
The date at the top of this page identifies the current policy. Updates to how Darwin handles personal information will be reflected here, with additional notice where required by applicable law.